Privacy Policy

Overview

This policy explains what information ClientTempo ("we", "us") collects, how we use it, and the choices you have. It applies to the ClientTempo website and app.

Information we collect

Account information. When you sign up, our authentication provider (Clerk) collects your name, email address, and sign-in details. If you sign in with a connected account, we receive basic profile information from that provider.

Content you enter. This includes the emails, notes, property details, and prompts you type, paste, or forward into the tools. It can include information about your clients and other people, such as names, email addresses, and property feedback.

Generated results. Replies, summaries, and listing descriptions created for you.

Forwarded emails. If you use a forwarding address, we receive the forwarded message, including its sender, subject, and body, through our email provider (Mailgun).

Plan and credit information. Your plan, credit balances, and a recent history of credit activity (such as credits used, purchased, or refunded, with dates).

Payment information. Payments are handled by Stripe. We receive your subscription status and a customer reference, but we do not receive or store your full payment card details.

How we use information

• To provide the tools, save your results, and show them back to you
• To generate AI results from the content you submit
• To receive forwarded emails and send generated replies back to you
• To manage your plan, credits, and payments
• To keep the service secure, prevent abuse, and fix problems
• To respond when you contact us for support

We do not sell your personal information. The app does not currently use third-party advertising or analytics trackers.

Service providers we share information with

We use the following providers to run ClientTempo. Each receives only the information needed for its role and handles it under its own terms and privacy policy.

• OpenAI generates AI results. The content you submit to a tool, including RealGPT messages, is sent to OpenAI to produce a response.
• Clerk handles sign-up, sign-in, and account sessions.
• Stripe processes subscriptions and credit purchases.
• Mailgun receives forwarded emails and sends generated replies.
• Upstash stores saved content, credit balances, and related app data.
• Vercel hosts the application.

We may also disclose information if required by law or to protect the rights, safety, or security of our users or the service.

Where information is processed

Our service providers may store and process information in the United States and other countries outside Canada. Information processed in another country is subject to that country's laws, which may allow access by authorities there.

How long we keep information

• Saved replies, notes, and listings are kept until you ask us to delete them or your account is deleted.
• Unfinished Showing Notes drafts expire after 14 days.
• RealGPT conversations are not saved by ClientTempo. They are lost when you leave or refresh the page.
• Identifiers used to detect duplicate forwarded emails are kept for 7 days.
• Credit history is limited to your most recent activity.
• Service providers may keep copies under their own retention policies.

Cookies and browser storage

We use cookies set by Clerk to keep you signed in. The listing generator remembers your preferred character limit in your browser's local storage.

Information about your clients

When you enter information about clients or other people, you are responsible for having the right to share it with us for this purpose. Please enter only what is needed for the task.

Your choices and rights

Subject to applicable law, including Canadian privacy law, you can ask to access, correct, or delete your personal information, or withdraw your consent to its use. Saved items cannot currently be deleted from within the app, so please email us to request deletion. Withdrawing consent may mean we can no longer provide some or all of the service.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your local privacy regulator.

Security

We use reputable providers and limit access to your data to your own account. No online service can guarantee complete security, so please avoid entering sensitive information that is not needed, such as payment card numbers or government ID numbers.

Children

ClientTempo is intended for professionals and is not directed at children.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact

For privacy questions or requests, email sorinsoftware@outlook.com. You can also visit our Support page.