Support

Contact us

Email sorinsoftware@outlook.com and include the email address you use to sign in. Please do not send passwords or full payment card numbers.

Account access and sign-in

• Sign in at the sign-in page using the same method you used to create your account.
• If you signed up with a connected account rather than a password, choose that same option on the sign-in page.
• If you still cannot sign in, email us with the address on your account and a description of what you see.

Credits, purchases, and billing

• Each AI generation or RealGPT message uses one credit. If a generation fails, the credit is returned automatically.
• Monthly plan credits reset at the start of each calendar month (UTC). Unused monthly credits do not carry over.
• Purchased credit packs do not reset and are used after your monthly credits run out.
• You can upgrade, buy more credits, and (on a paid plan) manage or cancel your subscription from the Billing page. Payments are processed by Stripe.
• For questions about a charge, email us with the date and amount.

AI results and using the tools

• Results are generated by AI and can contain mistakes. Review and edit everything before you send or publish it.
• Better input gives better output. Include key details such as property features, client names, and the points you want covered.
• Saved replies, notes, and listings appear on each tool's saved items page.
• RealGPT conversations are not saved. Copy anything you want to keep before leaving the page.

Technical problems and bug reports

If something is not working, try refreshing the page first. If the problem continues, email us with:

• Which tool or page you were using
• What you did and what happened
• The approximate date and time
• Your browser and device, and a screenshot if possible

Policies

See our Terms of Service and Privacy Policy.